Refund and Shipping Policy
We cannot accept returns on our products. However, we want to make sure we are doing all we can to make you happy and provide the best customer service. Send us an email at firstname.lastname@example.org and we will do our best to make you a happy customer.
Again, all items are final sale. If an item arrives damaged, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our customer service team at email@example.com to resolve the issue within 14 days of delivery
Orders are shipped out within one week (but usually sooner), typically via USPS Priority Mail. Some orders may be shipped out via UPS Ground based on weight and location. All orders generally arrive within 5-7 business days.
However, shipping delays have been more current due to the pandemic, which has delayed products up to 10 days of delivery.
O’nita Lee Foods & Products, LLC is not responsible for lost or stolen items that are confirmed as delivered by the carrier to the delivery address provided with the order.
What are O’nita Lee Foods & Products shipping rules + policies?
O’nita Lee Foods & Products, LLC take enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things, we do to mitigate the risk of shipping packaged food & products around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
O’nita Lee Foods & Products, LLC is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-10pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. Our products have been tested for shelf-life to ensure to preserve freshness upon arrival.
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. O’nita Lee Foods & Products, LLC reserves the right to schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions.
O’nita Lee Foods & Products, LLC is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
O’nita Lee Foods & Products, LLC does not require a signature for the delivery of most of its packages. O’nita Lee Foods & Products, LLC is not responsible for packages that require a signature but are not delivered because no one is home to sign.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. O’nita Lee Foods & Products, LLC is not responsible for delays in transit caused by address modification.
There are no returns, refunds or cancellations allowed on any orders that have shipped.
All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.